We provide free technical support for all customers which are under a Support and Maintenance Package (SMP).
This include basic technical Support provided via a Web-based support form or E-Mail. Our expert technical support team will respond within 1-2 business days during European business hours.
Examples of basic technical support services include: installation help, registration support, licensing issues, first key code support, feature requests, bug reports.
Other, more complex support issues, telephone support and remote support are covered by mendelson Product Consulting.
How would you like to contact support today?
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E-Mail
You can send us an E-Mail to support@mendelson-e-c.com.
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Support Form
You may use the Support Form to contact our support engineers.
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Phone
You can talk to a representative on the phone. Please give attention that the price for phone support is not included at the SMP.
You can find more detailed information about the SMP here.