Where do I find "HELP"?

1-Where do I find "HELP" ....beyond"?" (help step-step: 1°firt, 2°second)
2-The software works with the 2.0 protocol authentication?
3- password to send to this partner = OFTP authentication ?
4- use same certs for TLS session and file security = outbound connection security
5-how to fix error (as image)

thank you